Shipping & Returns
If you are not completely satisfied with your purchase, it may be exchanged within 30 days of your order date for a full refund of the price you paid for your item(s). Items must be unworn, unwashed with the tags attached and in their original condition. Merchandise bought on Pre-Sale must be returned within 21 days of receiving the item.
The company reserves the right to deny returns not meeting the standards of our policy. Please make sure to include a copy of your original receipt. We also recommend using registered mail as we cannot be held liable for any items lost in the mail. Altar Ego does not cover the shipping costs associated with sending an item back for a return and does not refund the original outbound shipping for your order. Refunds will be issued once we receive the item(s) back.
If you would like to exchange the item, please note on your receipt what item/size you would like to swap for.
Our customer service team can be reached at firstname.lastname@example.org.
Returns can be mailed to:
87 Lafayette Road, Unit #4
Hampton Falls, NH 03844
We strive to offer the most cost effective shipping modes available and currently offer domestic and international shipping rates through the United States Postal Service. Please note all packages come with insurance but may require up to 4 weeks to be investigated by the U.S. Postal Service if your package is lost or stolen. The claim process can only be initiated after the package has been missing at least 30 days and will only be paid out after the investigation is complete.
Please also note orders cannot be changed once placed. The customer must mail back the item to initiate and exchange and is liable for return shipping costs when in the event the wrong item is ordered via our site.
Below is a list of countries we strongly recommend Express Priority International Mail (this is the only international shipping option tracked to the final destination):
China, Hong Kong, India, Vietnam, Thailand, South Korea, India, Israel, Jordan, U.A.E., Russia, Spain, Chile, Brazil, Argentina, Venezuela, Colombia, Mexico
Please email us with questions regarding any other specific countries. You can contact us at email@example.com. Thank you!